Welcome to the DayOne Program
Starting a new prescription can feel overwhelming. That’s why the DayOne Program is here — three brief calls designed to give you extra support as you begin your treatment.
You may have already received a text message letting you know that someone from the DayOne Program may reach out by phone to check in, answer questions, and share resources that can make it easier to stay on track. Our goal is simple: to help you feel confident and supported as you take the first steps with your medication.
What We Do
- Remind you to pick up your prescription (if you haven’t yet).
- Share helpful information to get started with your medication.
- Offer encouragement and tips for building healthy routines.
- Point you to resources that may support your treatment.
- Make it easy to get answers to common questions.
This program is always free and optional.
Who We Are
The DayOne Team is a dedicated group that provides guidance and encouragement for patients starting new prescriptions.
While you continue to follow the medical guidance of your doctor and pharmacist, we’re here as an added layer of support and to make starting your medication a little easier.
Why Support Matters
Starting a new prescription isn’t just about remembering to pick up your medication, but it can also feel like a big change to your daily routine. Many people find that a little extra guidance or someone to check in makes it easier to:
- Build confidence when starting something new
- Stay on track with healthy habits
- Feel less alone in making lifestyle changes
- Reduce stress by getting answers to common questions
When We Call
The DayOne Program includes three brief calls:
- Day 1: Introduce ourselves and provide guidance to help you pick up your prescription
- Day 7: Check in to answer questions, discuss routine and goal setting
- Day 21: Follow up on progress, offer support and encouragement, and address any concerns
What to Expect from Our Calls
- A friendly check-in from someone on our team
- Short conversations focused on you and your needs
- Guidance on healthy habits, encouragement, and helpful reminders
- Respect for your privacy and preferences
Frequently Asked Questions
Why am I getting a call?
You may have received a text message letting you know you’re eligible for this program. Our calls are to check you were able to get your medication, provide motivational support, and share resources that may help you get started.
Is this program free?
Yes. This is a complimentary support service. There is no cost to you.
Who do you work for?
The DayOne Program works in partnership with your healthcare provider’s e-prescribe system. That is the system your provider uses to send your prescription to the pharmacy. Our role is to offer guidance and emotional support, not to sell anything.
Is my information safe?
Yes. Your information is protected and is only used for the purpose of this program.
Do I have to participate?
No. The program is optional. You can let us know at any time if you’d prefer not to receive calls.
Will I get savings or coupons?
You may have already received savings information by text. Our focus during calls is on helping you with education, support, and resources.
Will you call me again?
Yes, you can expect up to three brief calls over three weeks. Our goal is to support you, not overwhelm you.
Who can I contact if I have more questions?
If you have questions about your prescription itself, please contact your doctor or pharmacy directly. For more information about the DayOne Program, you can call our customer support team at (866) 653-1256.
Your Privacy Is Very Important to Us
We take your privacy seriously. Your personal information is kept secure and is never shared without your consent.
In order to bring you our DayOne patient support program, we work in partnership with your healthcare provider’s e-prescribe system. That is the system your provider uses to send your prescription to the pharmacy.
The DayOne program is a HIPAA- and FDA-compliant medication adherence program. This means we are bound by strict privacy standards. We are required by law— and by ethics—to keep all of your personal information secure and confidential.
Our DayOne Team has extensive training about HIPAA regulations and privacy. They receive only as much information about you and your medicine as they need to be able to help you.